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CGV: Terms & Conditions

Last updated: 22.09.2026

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​These Terms & Conditions (the “Terms”) govern the services provided by Aurélie Pierre, Entrepreneur individuel (micro-entreprise), registered in Paris, France under SIRET number 10258544500012, operating under the commercial name Lily Pierre (hereinafter referred to as the “Consultant”).

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“Client” means any individual or legal entity purchasing or receiving the Services from the Consultant. Where relevant, these Terms distinguish between B2B Clients (professional clients) and B2C Clients (consumers acting for purposes outside their professional activity).

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1. Scope of Services

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The Consultant provides professional coaching and consulting services, including but not limited to:

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  • Individual coaching & consulting

  • Executive coaching & consulting

  • Career and expatriate transition support

  • Group coaching programs

  • Mentoring

  • HR advisory services

  • Organizational consulting

 

Services are typically delivered in structured packages over a defined period.

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2. Nature of Services – No Therapy Disclaimer

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The Client acknowledges and agrees that:

  • The services provided are professional coaching and consulting services.

  • The Consultant is not a licensed psychologist, psychotherapist, psychiatrist, or medical professional.

  • The services do not constitute psychotherapy, psychiatric treatment, crisis intervention, medical care, or legal advice.

 

Coaching focuses on professional development, reflection, strategic clarity and personal growth.

If the Client is experiencing mental health distress, depression, trauma, suicidal ideation, or psychological crisis, they are strongly encouraged to seek support from a licensed healthcare professional.

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Emergency numbers:
European Union: 112
France: 15 (SAMU)
France suicide prevention hotline: 3114

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3. Client Responsibility

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The Client acknowledges that:

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  • Coaching and consulting are collaborative processes.

  • Results depend on the Client’s own engagement and implementation.

  • No specific outcome or guarantee is provided by the Consultant.

 

The Client remains fully responsible for all decisions and actions taken.

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4. Contract Formation

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For B2B Clients: a binding agreement is formed once the Client accepts the proposed services and associated fees and the Strategic Consulting Agreement, where applicable, has been signed by both parties. The agreement is governed by these Terms & Conditions and the specific terms set out in the applicable agreement or proposal.

 

For B2C Clients: a binding agreement is formed once the Client accepts the proposed services and associated fees and the applicable payment terms have been agreed. The agreement is governed by these Terms & Conditions and the specific terms communicated to the Client regarding the services concerned.

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5. Fees & VAT

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All prices are expressed in Euros (€) unless otherwise stated.

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If applicable under the French micro-entreprise regime:

VAT not applicable – Article 293 B of the French General Tax Code.

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For EU B2B clients, VAT treatment shall follow applicable European regulations.

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6. Payment Terms

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Unless otherwise specified:

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  • Payment of the first installment is required in order to confirm the engagement and reserve the consulting schedule.

  • Consulting sessions will only begin once the first payment has been received. Installment plans may be agreed for structured packages.

  • Example structure:

    -First installment before the first session

    -Second installment after session 4

    -Final installment after session 8

Late payments and/or failure to pay installments may result in suspension of sessions or services until payment is received.

 

For B2B Clients:

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Late payment penalties may apply in accordance with Articles L441-10 and D441-5 of the French Commercial Code.
A fixed recovery fee of €40 may also apply.

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7. Cancellation & Rescheduling

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Individual sessions may be rescheduled with at least 48 hours’ notice.
Sessions cancelled or rescheduled with less than 48 hours notice will be considered delivered and therefore non-refundable.

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Packages are non-refundable once commenced, unless otherwise agreed in writing.

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8. Right of Withdrawal (B2C – Applicable Consumer Law)

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Where applicable, B2C Clients have a 14-day right of withdrawal in accordance with applicable French consumer law. The applicable conditions and the standard withdrawal form are provided with the contractual documentation.

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9. Consumer Mediation

 

For B2C Clients qualifying as consumers under applicable French consumer law, the Client may, after first submitting a written complaint directly to the Consultant and where no satisfactory resolution has been reached, refer the dispute to the consumer mediator designated by the Consultant:

Médiation de la Consommation & Patrimoine (MCP Médiation)
12 square Desnouettes
75015 Paris, France
Website: https://mcpmediation.org/

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The conditions and procedure for referring a dispute to the mediator are available on the mediator's website.

Mediation is free of charge for the consumer, with the costs borne by the professional in accordance with the applicable mediation agreement.

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10. Confidentiality

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All information disclosed during sessions shall remain confidential, except:

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  • Where disclosure is required by law;

  • Where there is a serious risk of harm to the Client or others.

 

For corporate engagements, confidentiality terms may be further defined in a separate agreement.

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11. Intellectual Property

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All materials, tools, frameworks and documents provided remain the intellectual property of the Consultant unless otherwise agreed.

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They may not be reproduced, distributed or used commercially without prior written consent.

 

12. Limitation of Liability

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The Consultant shall not be liable for:

  • Decisions taken by the Client;

  • Business or personal outcomes;

  • Indirect or consequential damages.

 

In any event, the Consultant’s liability shall be limited to the total amount paid by the Client for the services concerned.

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13. Force Majeure

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The Consultant shall not be held liable for delays or failure to perform due to force majeure events.

 

14. Governing Law & Jurisdiction

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These Terms are governed by French law.


For B2B Clients: Any dispute arising out of or in connection with the Services shall, after any attempt at amicable resolution, fall under the exclusive jurisdiction of the competent courts of Paris, France, unless otherwise agreed in writing.
For B2C Clients: Any dispute shall be subject to the jurisdiction of the competent courts in accordance with applicable mandatory consumer protection and jurisdiction rules.

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